The Kenmore-Moggill RSL has developed into a complex centre where support activity is conducted with people who are frequently in distress as a result of their contact with government authorities and often in fragile circumstances personally due to the impact of aspect of their military service and/or other life experiences. The work undertaken by volunteers and staff is confidential. The issues that volunteers and staff face are often challenging, distressing, and very personal in nature.
As a community of members, each of us has an important role in helping to create a supportive environment for staff, volunteers and visitors. In addition, under Work Health and Safety (WHS) laws members must take reasonable care that their behaviour does not adversely affect the health and safety of other people.
The following behaviour has been shown to adversely affect the health and safety of other people:
• abusive, insulting or offensive language or comments
• unjustified criticism or complaints
• deliberately excluding someone from workplace activities
• withholding information that is vital for effective work performance
• setting unreasonable timelines or constantly changing deadlines
• setting tasks that are unreasonably below or beyond a person’s skill level
• denying access to information, supervision, consultation or resources to the detriment of the worker
• spreading misinformation or malicious rumours
• changing work arrangements, such as rosters and leave, to deliberately inconvenience a particular worker or workers.
In the interest of maintaining a supportive environment for members, staff, volunteers and visitors, all are urged to promote appropriate behaviour.